Timesheet notifications and reminders
Set timesheet reminders in WiseCost: due soon, overdue, escalation to the approver and an admin summary, each by in-app or email, timed in business days.
WiseCost can notify your team about timesheets: a heads-up before one is due, reminders when it is overdue, an escalation to the approver, a summary for admins, and notices when a timesheet is rejected or reopened. Set them in Company Setup → Company settings → Notifications. Each notification has its own In-app and Email switches, and the scheduled ones have a timing in business days after the period closes.
Who can do this: an Administrator.
The six notifications
| Notification | Who gets it | When |
|---|---|---|
| Timesheet due soon | The employee | Scheduled, timed from when the period closes |
| Overdue timesheet reminder | The employee, while the timesheet is still unsubmitted | Scheduled |
| Escalate to the approver | The employee's approver. Employees with no approver escalate to the company admins | Scheduled |
| Summary for admins | Every administrator, one message per payroll period listing everyone still missing. Sent only when something is outstanding | Scheduled |
| Timesheet rejected | The employee | Immediately |
| Timesheet reopened | The employee | Immediately |
Set them up
- Go to Company Setup → Company settings → Notifications.
- For each notification, turn on In-app, Email or both. They are independent.
- For the four scheduled ones, enter the number of business days after the period closes.
- Optional: tick Add a second reminder and set its timing.
Everything is calculated in your company's time zone, which you set in Company Setup → Company settings → General.
A reasonable sequence
Reminders work best as a ladder: the employee first, then their approver, then the admins. For example, the overdue reminder 2 business days after the close, the escalation at 4 and the admin summary at 5. Match it to the deadline in your written timekeeping policy.
If emails do not arrive
Timesheet emails come from the same sender as every other WiseCost email. If your team does not receive them, a company email filter is the usual cause. See Not receiving emails from WiseCost.
Common questions
Can I send reminders only inside the app, with no email?
Yes. In-app and Email are separate switches on every notification.
How is the timing of a reminder counted?
In business days after the payroll period closes, calculated in your company's time zone.
Who is notified if an employee has no approver?
The escalation goes to the company admins instead.