QuickBooks Online changed and WiseCost did not

If a change made in QuickBooks Online does not show in WiseCost, open the matching Company Setup page and click Re-Sync to pull the latest data.

If you changed something in QuickBooks Online and WiseCost does not show it, open the matching page under Company Setup in WiseCost and click Re-Sync. Changes normally arrive on their own, and Re-Sync pulls the latest data right away.

Re-Sync the right page

1. In WiseCost, open Company Setup and go to the page of what you changed: Employees, Classes, Accounts, Customers, Projects, Items or Locations.
2. Click Re-Sync.
3. Check the list again.

If it still does not appear

• There is no Re-Sync button, and you see a banner to connect. QuickBooks Online is not connected. See Connect WiseCost to QuickBooks Online.
• It is a Project. Only real QuickBooks Projects are listed. See My Projects do not appear in WiseCost.
• It is a Class and your plan is QuickBooks Online Essentials. That plan has no Classes. Use local classes in WiseCost.
• The record is inactive. Tick the option to show inactive records on the page.
• An employee was terminated in QuickBooks Online. They still appear, with a Terminated badge, and keep their history.
• You connected the wrong QuickBooks Online company. A company cannot switch by itself. Write to support.

If none of these is the case, write to support@usewisecost.com and tell us what you created in QuickBooks Online and when.