Something not working? Talk to us

If something fails or doesn't make sense, we respond fast.

If you hit an error, something doesn't behave the way you expect, or an article in this Help Center doesn't answer your question, reach out. Don't spend an hour fighting it: we'd rather hear from you early.

• From the app: use the floating feedback button to report it directly. It reaches our team immediately.
• By email: write to support@usewisecost.com with what you were trying to do and, if you can, a screenshot.

We monitor both channels closely and respond quickly. First thing to include: whether the issue is with data coming from QuickBooks (missing employees, classes, accounts) or with something inside WiseCost (timesheets, distribution, reports). That one detail usually cuts the resolution time in half.

And the in-app button isn't just for bugs: we read every suggestion. If there's something you'd like WiseCost to do differently, that's the fastest way to tell us.